We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 1.00regardless of the time the order has been placed as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
At ToeDragApparel, your payment is secure every step of the way. When purchasing online with your credit card, all of your information is entered into a SSL secure web page. Your information is then encrypted and sent directly to our credit card provider's network (where your card and transaction are authorized and approved). Your credit card information is NOT stored on our servers.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-8 business days from the order date and shipped the day after the processing date. Please note that we don't ship on weekends.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please provide us with your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Return Policy. All returns must be in the original condition with packaging intact.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.